Protecting personal information and privacy has always been important to us at Abode Property Group Brisbane Pty Ltd ACN 645 300 205 (‘Abode Property Group’). Amendments to Australia’s Privacy Act 1988 (Cth) (“Privacy Act”) introduced Australian Privacy Principles (‘APP’) to replace the National Privacy Principles in March 2014. These Privacy Principles are to ensure that your personal information is handled in an open and transparent way.
This is a summary of the policy of Abode Property Group on the management, integrity, security, collection, disclosure of and access to the personal information of clients and website users. We recommend that you take the time to read this policy and retain a copy for future reference.
Personal Information collected and disclosed by Abode Property Group
Purpose of collection and disclosure of personal information and how we protect that personal information
- communication with you;
- to provide the services that you request;
- to do all things necessary to administer those services;
- to develop, manage and improve those services;
- investigate, prevent and deal with breaches of our agreement with you;
- conduct client surveys and inform you of any improvements that we have made to our services;
- deal with credit reporting bodies (CRBs) as to your information;
- providing ongoing information and marketing about products and services to you that we believe may be of interest to you and where you have signed up for such information and marketing.
We may disclose your personal information to third parties including:
- employees of Abode Property Group;
- organisations and contractors that may be used to provide you with requested services;
- your company or organisation if you use our services under a corporate account;
- credit reporting and fraud checking agencies;
- debt collection agencies, if you default in payment of monies owed to us;
- government, regulatory and law enforcement agencies where the disclosure is required or authorised by law; and
- Related Entities of Abode Property Group.
Unsolicited or sensitive information
Overseas Disclosure of information
Government related identifiers
- An entity as defined under the Corporations Act 2001 (Cth) that is related and/or is, in some other way, associated with Abode Property Group.
You acknowledge and agree by using our website, you consent to the receipt of direct marketing material from Abode Property Group and its Related Entities. The marketing material may be information about Abode Property Group and/or its Related Entities, information about services, products, events, Related Projects and/or other communications.
We will only use your personal information for this purpose if we have collected such information direct from you, and if it is marketing material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include an option by which you can request not to receive further communications of this nature. Alternatively, you may opt out of these communications at any time by contacting the following email email@example.com.
Website access and use
Where you have used the Abode Property Group website for account access, to read content, obtain contact details or to provide a testimonial, cookies may be used by Abode Property Group to collect information including IP addresses about people from Abode Property Group website. There are many aspects of Abode Property Group website which can be viewed without providing personal information. Cookies allow Abode Property Group to determine who has seen particular pages on its website and how frequently. This can help Abode Property Group to identify your preferences and allow Abode Property Group to recommend content it believes you would be most interested in.
For each visitor to reach the site, Abode Property Group expressly collects the following non-personally identifiable information, including but not limited to: browser type; operating system; pages viewed while browsing the website; page access times; and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at the website.
From time to time, Abode Property Group may use client information from new, unanticipated uses not previously disclosed in this privacy notice. If Abode Property Group information practices change at some time in the future, Abode Property Group will use data collected from the time of the policy change for these new purposes only.
Security and Access of your Private Information
Abode Property Group endeavours to make sure the information we collect is accurate, complete and up to date. We shall take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure.
Destruction of Information
Abode Property Group will destroy personal information upon your request (by telephone and/or by e-mail) or when the personal information is no longer required. The exception to this is if the personal information is required in order to fulfil the purpose of this organisation or is required to be maintained and/or stored in accordance with the law.
You may request access to your personal information we hold about you at any time.
External access to information
Any authorised representative including accountants and financial planners must be authorised to receive your personal information, security checked and verified and it be recorded on our database except if it’s required in accordance with the law such as a Federal Act.
The following measures are in place in order to deal with any enquiries that would result in the divulgence of personal information:
If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact Abode Property Group by telephone on 08 6111 3518 or e-mail firstname.lastname@example.org. Abode Property Group will respond to any complaint within 14 days of receipt and will take all reasonable steps to make a decision as to the complaint within 30 days of the receipt of the complaint.
If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992 or make a complaint to the Information Commissioner on the OAIC website at http://www.oaic.gov.au/.
You hereby agree and consent to the contents of the collection, use and disclosure of your personal information. In the event that you do not wish to agree or consent to any of the above use, collection and disclosure of your personal information by Abode Property Group, Abode Property Group warrants that any request by you to withdraw your consent or agreement shall be deemed as confirmation by you to cease any and/or all collection use and disclosure of your personal information. Request (by telephone and/or by e-mail) can be made by you to Abode Property Group in that regard.
Changes to this Policy