Privacy Policy

PRIVACY POLICY

Protecting personal information and privacy has always been important to us at Abode Property Group Brisbane Pty Ltd ACN 645 300 205 (‘Abode Property Group’). Amendments to Australia’s Privacy Act 1988 (Cth) (“Privacy Act”) introduced Australian Privacy Principles (‘APP’) to replace the National Privacy Principles in March 2014. These Privacy Principles are to ensure that your personal information is handled in an open and transparent way.

This is a summary of the policy of Abode Property Group on the management, integrity, security, collection, disclosure of and access to the personal information of clients and website users. We recommend that you take the time to read this policy and retain a copy for future reference.

Personal Information collected and disclosed by Abode Property Group

Information

Purpose of collection and disclosure of personal information and how we protect that personal information

  • Contact details including name, address, occupation, email, phone number and professional contact
  • Copies of identification documents
  • Date of birth
  • Financial information
  • Court proceeding information
  • Publicly available information
  • Information provided by on or behalf of prospective employees
    • Personal information is collected for: 
    • identification; 
    • communication with you; 
    • to provide the services that you request;
    • to do all things necessary to administer those services;
    • to develop, manage and improve those services;
    • investigate, prevent and deal with breaches of our agreement with you; 
    • conduct client surveys and inform you of any improvements that we have made to our services;
    • deal with credit reporting bodies (CRBs) as to your information;
    • providing ongoing information and marketing about products and services to you that we believe may be of interest to you and where you have signed up for such information and marketing.
    This information is collected either directly from you, as authorised by you, as is required for our reasonable business purposes, or in accordance with the law. Where it is unreasonable or impractical to collect the information directly from you, we may collect that information from other persons that we deal with. When your personal information is provided to us by other people including family, colleagues, clients or agents, and where it is reasonable to assume you would not already know or expect us to have the information, we will take reasonable steps to inform you that we have received your personal information. 


    We may disclose your personal information to third parties including: 
    • employees of Abode Property Group; 
    • organisations and contractors that may be used to provide you with requested services; 
    • your company or organisation if you use our services under a corporate account; 
    • banks; 
    • credit reporting and fraud checking agencies; 
    • debt collection agencies, if you default in payment of monies owed to us; 
    • government, regulatory and law enforcement agencies where the disclosure is required or authorised by law; and
    • Related Entities of Abode Property Group.
    You may choose not to provide some of your personal details however this may limit us providing our services to you.

    Unsolicited or sensitive information

    We generally do not disclose personal information overseas. However, if for any reason Abode Property Group needs to disclose your personal information overseas, we will comply with the requirements of the Privacy Act that relates to trans-border data flow.

    Overseas Disclosure of information

    We may sometimes collect sensitive information. Sensitive information is only collected if the information is reasonably necessary for the purpose of performing our functions and activities. When we collect sensitive information, we will collect it directly from you or with your consent unless we are otherwise entitled to do so. We will destroy unsolicited information, whether sensitive or otherwise, unless it is necessary for the reasonable purposes of our business.

    Government related identifiers

    Unless you otherwise authorise us, we will not collect and/or disclose government related identifiers with the exception of your driver’s licence information which is collected in order to accurately identify you.

    Related Entities

    Means:
    1. An entity as defined under the Corporations Act 2001 (Cth) that is related and/or is, in some other way, associated with Abode Property Group.

    Marketing

    You acknowledge and agree by using our website, you consent to the receipt of direct marketing material from Abode Property Group and its Related Entities. The marketing material may be information about Abode Property Group and/or its Related Entities, information about services, products, events, Related Projects and/or other communications.

    We will only use your personal information for this purpose if we have collected such information direct from you, and if it is marketing material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include an option by which you can request not to receive further communications of this nature. Alternatively, you may opt out of these communications at any time by contacting the following email info@abodepg.com.au.

    Website access and use

    Where you have used the Abode Property Group website for account access, to read content, obtain contact details or to provide a testimonial, cookies may be used by Abode Property Group to collect information including IP addresses about people from Abode Property Group website. There are many aspects of Abode Property Group website which can be viewed without providing personal information. Cookies allow Abode Property Group to determine who has seen particular pages on its website and how frequently. This can help Abode Property Group to identify your preferences and allow Abode Property Group to recommend content it believes you would be most interested in.

    For each visitor to reach the site, Abode Property Group expressly collects the following non-personally identifiable information, including but not limited to: browser type; operating system; pages viewed while browsing the website; page access times; and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at the website.

    From time to time, Abode Property Group may use client information from new, unanticipated uses not previously disclosed in this privacy notice. If Abode Property Group information practices change at some time in the future, Abode Property Group will use data collected from the time of the policy change for these new purposes only.

    Security and Access of your Private Information

    Abode Property Group endeavours to make sure the information we collect is accurate, complete and up to date. We shall take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure.

    Destruction of Information

    Abode Property Group will destroy personal information upon your request (by telephone and/or by e-mail) or when the personal information is no longer required. The exception to this is if the personal information is required in order to fulfil the purpose of this organisation or is required to be maintained and/or stored in accordance with the law.

    Your access

    You may request access to your personal information we hold about you at any time.

    External access to information

    Any authorised representative including accountants and financial planners must be authorised to receive your personal information, security checked and verified and it be recorded on our database except if it’s required in accordance with the law such as a Federal Act.



    The following measures are in place in order to deal with any enquiries that would result in the divulgence of personal information:

    Telephone Enquiry

    Administration staff will advise the third party of privacy requirements, and seek authorisation in writing from you to divulge personal information before providing said information.

    Written Enquiry

    Response is provided to the address on the written enquiry but only if it is the same as in Abode Property Group records.

    Authorised Representatives

    Any authorised representative including accountants, solicitors and spouses must have been authorised by you, security checked and verified and it be recorded on Abode Property Group database except if it’s required in accordance with the law such as a Federal Act.

    Website Enquiries

    User identification and password requirements for clients that are set and maintained by Abode Property Group.
    Contact for Further Information or Complaints

    If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact Abode Property Group by telephone on 08 6111 3518 or e-mail info@abodepg.com.au. Abode Property Group will respond to any complaint within 14 days of receipt and will take all reasonable steps to make a decision as to the complaint within 30 days of the receipt of the complaint.

    If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992 or make a complaint to the Information Commissioner on the OAIC website at http://www.oaic.gov.au/.

    Consent

    You hereby agree and consent to the contents of the collection, use and disclosure of your personal information. In the event that you do not wish to agree or consent to any of the above use, collection and disclosure of your personal information by Abode Property Group, Abode Property Group warrants that any request by you to withdraw your consent or agreement shall be deemed as confirmation by you to cease any and/or all collection use and disclosure of your personal information. Request (by telephone and/or by e-mail) can be made by you to Abode Property Group in that regard.

    Changes to this Policy

    This is our current privacy policy outlining our personal information management practices. It replaces any previously published privacy policy. From time to time we may need to vary this policy. If we do so, an updated version will be posted on our website and shall apply to all the information held by us at the time.